merseytravel fast tag login
Fast Tag users will be unable to top up their account during this time and we would advise users to top up their account in advance and avoid any inconvenience or delays to their journeys. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. You receive the highest rate of mobility component of the Disability Living Allowance. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. What if I have multiple cars in my household? All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Click here to find out more about T-FLOW and calculate how much you can save. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. One of the benefits of T-FLOW is that you can manage your account onlinevia your dashboard where you can view your statement or see an itemised history of journeys made. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. Mersey Tunnels | Merseytravel If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change.. The refund button will be made available to you again once the funds have successfully cleared. For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. How do I calculate my monthly Direct Debit Payment? This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. We are sorry for any inconvenience caused. Merseytravel is not in a position to advise whether or not you should attend court. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. as the ANPR Camera will only read those approved by the DVLA. Receipts are available for viewing and downloading up to 6 months after your journey. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. For all other enquiries please email ask@merseytravel.gov.uk. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. Each of the paragraphs within this agreement operates separately. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. We are sorry for any inconvenience caused. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. As was previously the case, a number of vehicles can be added to one account for electronic payment. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Merseytravel is committed to processing your personal information in a clear and transparent way. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. Refunds and Compensation. We aim to have normal service resumed as swiftly as possible. Misuse of the concession may lead to prosecution. Please complete the application form below. If you have not told us that you have changed your vehicle you will have to pay the full toll. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. Please be advised that we may use agencies to verify and confirm your identity and residence. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. you receive the mobility supplement of a War Pension. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. Further information can be found at on the Governments website. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. As part of the works, the Mersey Tunnels website will be down for maintenance to get ready for the new system from 9am on Monday 1 November until the afternoon of Wednesday 3 November. Nothing in these terms will affect those legal rights. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. You can access your account and statement information. Personal accounts are restricted to a maximum of 4 Users. Please note - we cannot replace lost or stolen passes via email. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Please have the bank sort code and account details to hand. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Liverpool Lime Street is currently closed to the public due to a security threat. The Resident Concession is only available for personal use. or pay for any additional journeys by cash or card. We aim to have normal service resumed as swiftly as possible. and All applicants must have a disability that is considered permanent, longer than 12 months. Get in Touch Before. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. We recommend that you check the rules for the type of ticket you hold before making a claim. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. What if I dont want to register my vehicle for T-FLOW? Share Vehicle Details. What happens if I change my vehicle or it is stolen? I am an existing Fast Tag customer do I have to move to T-FLOW? As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Our online application process, or address change, will automatically verify your residency. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. Our passenger charter sets out any compensation you may be entitled if this does happen. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. To request a receipt, please have your card payment details available and click here. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. Customers may continue to use their Fast Tags, but we will no longer issue any new tags and will ask customers to register vehicles instead. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. via your dashboard where you can view your statement or see an itemised history of journeys made. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. The loans are still being paid and will not be paid off until 2048. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. The maximum fine for breach of a byelaw is 1,000. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Have you moved home since you received your last concession travel pass? If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. Any payments made using a mobile device (e.g. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. For a renewal, please complete the renewal form below. What do the traffic light and lane display messages mean? The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. Minimum charge one hour. Please use the AUTO lanes to pay with the correct change or by contactless. This agreement is between you and Merseytravel. Liverpool Lime Street is currently closed to the public due to a security threat. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Select the Payments option followed by Request Refund. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. We usually operate a reliable service however sometimes things can go wrong. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. Please ensure you leave enough credit to cover any journeys that you need to make. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). Customers have the option to open a personal or business T-FLOW Account. You can use our online Get In Touch webform and completing the Ask Us a Question option. The easiest way to apply for Merseylink membership is online here. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. You may appeal within one month of the date of your decision outcome. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. One of the benefits of T-FLOW is that you can manage your account online. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Yes, it is a condition of issue that is strictly monitored. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. Try using the savings calculator to see how much you can save using T-FLOW. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Can I ride my bicycle through the tunnel? In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. 75 per hour. your current council tax bill, or a utility bill with your name and address dated within the last 3 months Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. You will be asked to enter you card numbers, expiry date and year. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. The toll fee will be deducted from your T-FLOW account. No trains are running from the station. You can check how much you spend and keep track of the journeys you have made via our online account management system. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. We are unable to provide a copy of the receipt of this type of payment. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. 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