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staysure customer service

Its quick, easy and totally free. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Handful of friends made at Staysure. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. I would like to reassure you that Staysure take all feedback about our products and services very seriously. .wsite-button-inner {} You can email us at info@staysure.co.uk I was really impressed how EASY and QUICK to claim and get the money back. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. It wasn't great. I wasn't entirely happy with the service I got but I don't blame the staff for it. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Friday 30 December: 8:30am 8pm, Within the USA and Canada: (But perhaps that was because I wanted to spend money!). Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. function initCustomerAccountsModels() { We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Seemed silly, but so be it, or so i thought. - Monday - Friday: 8.30am - 8pm .blog-header h2 a {} Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Warm regards,Ross. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. left: 0 !important; I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. _W.storeName = null; Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Dear Eric,Thank you for your 5 star review. right: 0 !important; Please check with your phone provider if you are unsure about how much a call will cost. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. HR Director. You may change your settings at any time or accept the default settings. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. - Sunday: 10am - 4pm. } We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. {"navigation\/item":"

  • \n This took 9 months to claim back!!! One rule for one employee and another for another. Tuesday 27 December: 9am 5pm } We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? The People Team. a, Have a fantastic holiday. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. .wslide-caption-text {} Policy came through as expected. My bugbear with insurance companies is the usual interminable wait for queries to be answered. achieve performance targets across their product portfolio. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. Anonymous Employee in Northampton, England, I applied online. Thanks for your feedback. 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Thanks for your feedback. Search job titles. Dear Mr Brennan Thank you for taking the time to leave a review. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. initEvt.initEvent('customerAccountsModelsInitialized', true, false); Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. #wsite-title {font-size:36px !important;} Well always be on hand with guidance and support to help you get the results youre looking for. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. Policy purchased, but I am not happy. Warm regards,Ross, I have had holiday insurance with you for a couple of years. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Resolver is free. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. .wsite-phone {} Monday 26 December: Closed Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. I always use Staysure for holiday insurance. If you need more help, please visit our FAQ Help Centre. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Not everything they do makes sense. .wsite-button-small .wsite-button-inner {font-size:13px !important;} The support which is only a call away is fantastic. Sunday 25 December: Closed . It's quick, easy and totally free. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. It was my aunty and they told me its not compassionate. ERGO Seguros de Viaje Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. All rights reserved. achieve performance targets across their product portfolio. Dear Denis Kumm,Thank you for your 5 star review. Companies can ask for reviews via automatic invitations. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Weve helped millions of people find a resolution. Thank you for your feedback. You will receive a written acknowledgement within 5 days of raising your complaint. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. But the actual service once connected to an agent was excellent. staysure hung us out to dry. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. _W.storeCurrency = "GBP"; Have a fantastic holiday. Sometimes the Customers are not vey nice. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. Here are 8 tips for writing great reviews. Consumer guides, newsletters, surveys and more! In the end left the company with 66 pay in a cost of living crisis with child. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. Date of experience: March 13, 2016 We are investigating your comments and will contact you shortly. a:active{ Training team really try hard and overall enjoyed it. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Instead, theyre full of the info you need to get things sorted. The call centre dont have enough medical knowledge to assist. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Have a fantastic holiday. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. I had to deal with an out sourced company. - Monday - Friday: 8.30am - 8pm Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Offer comprehensive training to fullfill the role. . Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Staysure is a trading name of TICORP Limited. We are remunerated by commission for the arrangement, service and renewal of a:link, .blog-header h2 a {} #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} font-family: "Montserrat" !important; Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Staysure is a trading name of TICORP Limited. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. .wsite-footer blockquote {} We use dedicated people and clever technology to safeguard our platform. New management pushing all good long lasting staff out. Lack of progression I would say but good vibes. Worst company I have worked for and hope people take this review in and understand you will be another number. Are you a company? Simple! Staysure take all feedback relating to our products and services seriously. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Have a fantastic holiday. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Contact Staysure customer service Resolver can help you send your complaints to Staysure. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. #wsite-content h2.wsite-product-title {} Having problems? initPublishedFlyoutMenus( Do you agree with Staysure Travel Insurance's 4-star rating? I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. Not a good experience. Have a fantastic holiday. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} - Calling from outside the UK: 0044 1604 210 845 Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. a:hover, My mum had a fall abroad and broke her neck. Team leaders are always on hand if needed. What a get-out-of-jail clause that is! The process to get the policy on my smartphone is too convoluted - passwords etc. - Sunday: 10am - 4pm. achieve performance targets across their product portfolio. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. staysure customer service review very helpful, advisor explained everything very clearly and patiently. '', Thank you for choosing Staysure. We hope this will continue to inform and provide insight to our employees on the decisions we make. - Calling from outside the UK: 0044 1604 210 845 We encourage our colleagues to speak up and stand by our values of being genuine and caring. To ensure we are consistent in providing our customers with quality service, we may record your telephone call.

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